Refund Policy
Return & Refund Policy
Effective Date: 8 December 2025
At Mittal Saree Centre, we want you to have a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, you may be eligible to return or exchange the product subject to the terms and conditions mentioned below.
1. Return Policy
You may request a return within 7 days from the date of delivery.
To be eligible for a return:
- The product must be unused, unworn and unwashed.
- The product must be in its original condition.
- All original tags, packaging and accessories must be intact.
- The product should not have any stains, damage, alteration, perfume or signs of use.
- The return request must be raised within the specified return period.
Products that do not meet these conditions may not be accepted for return.
2. Non-Returnable Products
The following products are not eligible for return or refund:
- Customized or personalized products.
- Products that have been altered, stitched or modified as per customer requirements.
- Products that have been used, worn or washed.
- Products damaged due to improper handling or care after delivery.
- Products purchased during sale, clearance or special promotional offers, unless specifically stated otherwise.
3. Damaged, Defective or Incorrect Product
If you receive a product that is damaged, defective or different from the product ordered, please contact us within 48 hours of delivery.
Please share:
- Your order number
- Clear photographs/videos of the product
- Photographs of the packaging, if applicable
- A brief description of the issue
Our team will review the issue and guide you through the replacement or refund process.
4. Exchange Policy
We offer exchanges for eligible products, subject to product availability.
Exchange requests must be raised within 7 days of delivery and the product must meet the return eligibility requirements.
If the requested replacement product is unavailable, our team will provide you with the available options.
5. How to Request a Return
To initiate a return:
- Contact us at info@mittal-saree-centre.com.
- Mention your order number and reason for the return.
- Share photographs of the product if requested.
- Our team will review your request and provide further instructions.
- Once approved, the product can be returned as per the instructions provided by our team.
Please do not send any product back without receiving return instructions from our team.
6. Refund Process
Once the returned product is received, it will undergo a quality inspection.
If the returned product meets our return conditions and the return is approved, the refund will be processed within 7–10 business days.
The refund will generally be issued to the original payment method used while placing the order.
The time taken for the amount to reflect in your account may vary depending on your bank or payment service provider.
7. Shipping Charges
Original shipping charges are non-refundable, except where the return is due to an error on our part, such as receiving a wrong, damaged or defective product.
Any applicable return shipping charges will be communicated to the customer before processing the return.
8. Return Inspection
All returned products are subject to quality inspection.
If a returned product is found to be used, washed, altered, damaged or otherwise not in its original condition, the return or refund request may be rejected.
In such cases, the product may be returned to the customer.
9. Cancellation Policy
If you wish to cancel an order, please contact us as soon as possible after placing the order.
Cancellation may not be possible once the order has been processed or dispatched.
For cancellation-related queries, please contact our customer support team.
10. Important Note About Product Colours
Product colours may appear slightly different depending on your screen settings, lighting conditions and photography.
Minor colour variations that occur due to these factors may not be considered a product defect.
11. Contact Us
For any questions regarding returns, exchanges or refunds, please contact us:
Mittal Saree Centre
Email: info@mittal-saree-centre.com
Our customer support team will be happy to assist you with your return or refund request.